At Re:View Eyewear, we want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Therefore, we have outlined our returns policy below to ensure a smooth and hassle-free process for our valued customers.
General Returns We offer a generous 60-day return policy for all non-personalized items, including sunglasses and glasses, purchased from our website. The 60-day period begins from the date the item is delivered to you. If you are not satisfied with your purchase for any reason, you may return it within 60 days of the delivery date for a refund or an exchange. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
Lifetime Guarantee for Breakage We stand behind the quality of our eyewear, and we offer a lifetime guarantee against manufacturing defects or breakage for all sunglasses and glasses. If your eyewear breaks due to a manufacturing defect or accidental damage, we will replace it free of charge. Please note that this guarantee does not cover normal wear and tear, scratches, or damage caused by misuse or improper care.
Personalized Items Personalized items, including prescription lenses, are made specifically to meet your individual needs. Due to their personalized nature, these items are not eligible for returns or exchanges, except in cases where there is a manufacturing defect or an error on our part. We strongly encourage you to double-check your prescription and other personalized details before placing an order.
Return Process To initiate a return or request a replacement under our lifetime guarantee, please follow these steps: a. Contact our customer service team within 60 days of the delivery date. b. Provide your order number, a detailed description of the issue, and any supporting evidence such as photographs. c. Our customer service team will guide you through the return process, provide you with a return authorization if necessary, and assist you with the next steps.
Refunds and Exchanges For eligible returns within the 60-day period from the delivery date, we will issue a refund to the original payment method used during the purchase or provide an exchange for another product of equal value. Refunds will be processed promptly upon receiving the returned item and completing the necessary quality checks.
Return Shipping Costs For general returns within the 60-day period, customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part. For replacements under the lifetime guarantee, we will cover the shipping costs associated with sending the new item to you.
Please note that our returns policy applies only to purchases made directly from our website. If you have purchased our products through a third-party retailer, please contact them directly for information regarding their returns policy.
If you have any further questions or require assistance, please do not hesitate to reach out to our customer service team. We are here to help you have the best possible shopping experience.
Re:View Eyewear reserves the right to make changes to this returns policy without prior notice. Any updates or modifications will be posted on our website.
Effective Date: 01/06/2022